Patient Resources

 

The Patient-Centered Medical Home (PCMH)

 

Patient Education

Patient Forms

Accepted Insurance

  • Aetna

  • Aetna Better Health of Illinois

  • Blue Cross and Blue Shield PPO

  • Blue Cross/Blue Shield Medicaid Managed Care

  • Cigna

  • Consociate Care

  • Coventry of Illinois

  • Health Alliance

  • Healthlink HMO & PPO

  • Hope Trust

  • Medicaid

  • Medical Associates health Plan (MAHP)

  • Medicare

  • Meridian Medicaid Managed Care

  • Molina Medicaid Managed Care

  • Multiplan

  • Tricare

  • United HealthCare

 2021 Patient Satisfaction Survey Questions:

1. Were you able to get an appointment for routine care at the time and date requested?
2. Were you able to get an appointment for illness/urgent care when requested?
3. Was your provider able to answer your questions?
4. Did your provider listen to your concerns?
5. Did you provider order any testing and/or referrals to a specialist?
6. If yes, did your provider follow up with you in a timely manner?
7. Did your provider start or stop any of your medications?
8. If yes, were reasons for taking the medication or not taking them discussed?
9. Did you receive a reminder about care in between visits?
10. Did clinic staff ask you if there are things that make it hard for you to take care of your health?
11. Did clinic staff ask you if there are things in your life that cause you stress?